Personas & Jobs to Be Done

While personas are effective, there’s one important insight that they can’t help you uncover—what your product is hired to do. Combining your buyer personas with the job people hire your product to do will give you a more complete picture of the real problem they’re trying to solve. This, in turn, will help you build a better product and create powerful product positioning and messaging that speaks to your buyers’ true motivations.

 

Persona

  • Demographic data

    • Age

    • Income

    • Education

  • Geographic data

    • Location

  • Psychographic

    • Likes and dislikes

    • Political affiliation

Jobs to be Done

  • Behavioral insights

  • Buying patterns

  • Experience & end goals

 

Persona + Job = Journey Map

Raechel Lambert

Co-Founder & VP of Product Marketing. Formerly Intercom.

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Customer interview questions to identify buyer motivations

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Marketing the Jobs to be Done