Welcome to the Sales Playbook

Why this sprint matters

This sprint is meant to build a foundational understanding of what goes into sales. Whether it’s just you and a few co-founders or you have a small team built, use this guide to help establish the process that works for you, at this moment. The goal isn’t to have a perfectly well-defined sales process or to have the most built-out tool stack. The goal is to get started and meet you where you are in your process.

What's included in this sprint:

  1. Establish the repeatable steps for your company’s sales process

  2. Standardize your pitch + create a pitch deck 

  3. Understand and create sales messaging 

  4. Pick the tools to support your process 

A note on the flexibility of a sales process

It will change over time–sales should be constantly evolving as your company grows. As with anything in a startup, you’ll need to periodically reevaluate how the steps are working. If a definition isn’t quite right, change it. If the pitch isn’t landing or the deck doesn’t flow right—time for edits. This should be a living, breathing thing. The important thing is to stay aligned and make sure any changes are communicated to other stakeholders.

I encourage you to dive into the nuts and bolts and then apply your learnings to your company in the format that makes the most sense. Whether you haven’t talked to a single person yet or are overwhelmed by the list of customers you need to reach out to, laying a strong foundation and building upon it as things in your business change and mature will set you up for success down the road.

Let’s get started!

Anna Cockell

Director of Sales Enablement. Started functions at Envoy & Intercom.

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What is a sales process & why do you need one?